It should be noted it was 54 degrees outside and my gas isn't on yet. It was awesome that AT&T took initiative to make sure my house was set up for the gateway. I noticed an AT&T van pull into my drive so I was confused because I signed for a self install. I had my package arrive for a self install. His name is Shawn Kelley in the Milton Florida area. Your team should be ecstatic because I never give reviews as well as I should for great service, but I spent 30 min web surfing to find a link to submit a review for an amazing installation tech you sent. I wish you would email a survey after installation for customers to fill out. I am extremely grateful for services provided by the AT&T technician that came out to help me. I had to get service at my new house and my first experience is as follows
How much time do you have? I have had AT&T a while and just moved. Thank you AT&T for making the effort to keep things simple and quick in setting up my account. I felt like I was given the same respect as anyone else, even with receiving the discount rates. It's a blessing to those of us on a fixed income can have the reliable and easy to use internet in today's times so we may stay connected and help with the stay at home request during virus epidemic. I am grateful AT&T offer this service, the same service as for those paying full price receive. My appointment and equipment is scheduled for Friday, just 5 days from my initial call. I've had this service in the past and am extremely delighted that my area is covered to use their service again. He made sure all of my questions and concerns were answered. He was very efficient and professional and very friendly. She transferred me to another agent to set up my service and have a tech come out to install a phone jack. She kept me informed on what she was doing in the process of setting up my account. She made sure I understood everything she said. She was pleasant to speak with and very knowledgeable about my questions.
I called to set up service and spoke with a rep. I received my letter of approval for internet service thru the Access AT&T program.
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